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Settlement Service

Hello Clever’s Settlement Service offers businesses flexible, efficient, and compliant fund access. With settlement options across Australia, the APAC region, and cross-border transactions, our service helps businesses effectively manage their cash flow. Backed by advanced technical features, businesses can monitor, manage, and control their funds with precision.

Float Account with Hello Clever​

Each merchant receives a float account with Hello Clever to track and hold available funds, providing a centralised, real-time ledger of incoming and pending funds.

  • Tracking of Incoming Funds: Transactions from various payment methods are recorded in the float account upon initiation, with pending card payments marked for visibility until cleared.

  • Transaction Status Updates: Our system offers updates on transaction status for all payment types, showing when funds are cleared and available for settlement.

The float account enables businesses to gain a comprehensive view of their financial position, supporting better cash flow management and financial planning.

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Note: Float accounts simplify fund tracking and improve real-time financial oversight, enabling businesses to make informed cash flow decisions instantly.

Settlement in Australia 🇦​

Hello Clever provides Australian merchants with several settlement options tailored to different operational needs:

  • Instant Settlement: For eligible merchants, we offer instant settlement via the New Payments Platform (NPP), which provides immediate transfers upon fund availability. This is ideal for businesses needing quick cash flow, such as retail and e-commerce.

  • End-of-Day (EoD) Settlement: Our default EoD settlement consolidates daily transactions into a single transfer at 11 PM, ideal for businesses preferring daily batch processing.

  • On-Demand Settlement: Businesses can initiate on-demand transfers from their float account at any time, allowing custom fund access during peak periods or designated intervals.

These options allow businesses to tailor fund access according to cash flow demands and operational strategy.

Settlement in APAC​

Hello Clever’s APAC settlement service adheres to each region’s payment rail specifications, ensuring local compliance and operational efficiency.

  • Rail-Specific Compliance: Settlements in APAC align with each country’s payment rail requirements, such as batch or instant settlement, depending on the local regulations and infrastructure.

  • Interoperability: Our system is built for interoperability, ensuring seamless integration across various APAC regions while meeting local compliance standards.

This structure enables businesses to access their funds efficiently across countries while maintaining jurisdictional compliance.

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Tip: For businesses operating in multiple APAC regions, Hello Clever’s settlement interoperability streamlines cross-border fund management while ensuring compliance with each region’s payment regulations.

Cross-Border Settlement​

Our cross-border settlement service supports international business operations with batch processing, FX management, and regulatory compliance.

  • Batch Settlement for Cost Efficiency: Cross-border transactions are batched to minimise fees, optimising cost efficiency while balancing cash flow.

  • Foreign Exchange (FX) and Liquidity Management: Hello Clever provides real-time FX calculations and liquidity monitoring, offering optimal exchange rates and ensuring timely fund availability in the target currency.

  • Compliance and Jurisdictional Control: Our cross-border service adheres to AML and CTF regulations, ensuring settlements meet both international and local legal standards.

Hello Clever’s cross-border solution provides businesses with compliant, cost-effective access to international funds.

Rolling Reserve for Instant Refunds​

To facilitate instant refunds, Hello Clever offers a rolling reserve. This reserve acts as a buffer, ensuring funds are available for immediate refunds even if recent transactions haven’t cleared.

  • Reserve Allocation: The reserve amount is allocated based on expected transaction volumes and refund rates, providing a dedicated buffer for refunds without impacting the main float account.

  • Automatic Refund Processing: Refunds are automatically processed from the rolling reserve, reducing refund delays and enhancing customer satisfaction.

For businesses with high refund volumes, a rolling reserve ensures efficient refund handling and optimised fund management.

Integration Options​

Hello Clever’s Settlement Service offers both Payment Gateway and API integrations, enabling flexibility in managing settlements.

  • Payment Gateway Integration: A secure, user-friendly interface for managing settlements, float account views, and scheduled settlements, ideal for businesses looking for a straightforward solution.

  • API Integration: Supports advanced settlement features, such as custom schedules, real-time updates, and integration with internal accounting systems, providing a fully automated settlement process for businesses with complex financial needs.

With Hello Clever’s Settlement Service, businesses gain access to a powerful, flexible, and compliant solution for managing funds. Supporting domestic and cross-border transactions, our service is tailored to enhance cash flow management and foster growth in Australia, APAC, and beyond.