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Know Your Customer (KYC) Process

At Hello Clever, ensuring the security and compliance of our platform is a top priority. As part of our commitment to maintaining a safe and trusted environment, we follow a thorough Know Your Customer (KYC) process. This process is essential to verify user identities, protect against fraud, and comply with regulatory standards.

Here’s an overview of our KYC requirements for consumer users, the verification process, and how we work with trusted KYC providers to keep your information safe.

KYC Requirement for Consumer Users​

To use the Hello Clever app as a consumer, all users must complete the KYC process. This helps us verify that each user is who they say they are, providing a safe experience for everyone on our platform.

  • Identity Verification: Users are required to provide valid identification information, such as a government-issued ID, to verify their identity.
  • Personal Information: Basic personal details, including name, date of birth, and address, are collected as part of the KYC process to ensure accurate user identification.
  • Beneficiary Bank Account Verification: The bank account linked to your Hello Clever account must belong to you. We verify this to prevent fraudulent activity, such as unauthorised transactions or money laundering.

By verifying each user, Hello Clever creates a trusted and compliant environment, reducing the risk of fraudulent activity and protecting all users.

Beneficiary Bank Account Requirements​

For added security, Hello Clever requires that the beneficiary bank account linked to a user’s Hello Clever app belongs to the user themself.

  • Personal Account Only: Users must link a bank account that is in their name, ensuring that all transactions originate from and are directed to verified accounts.
  • Preventing Unauthorised Transactions: This requirement helps prevent unauthorised access to user accounts and ensures that no third parties can misuse the platform.
  • Additional Verification: If any discrepancies are detected during account linking, we may require further verification to confirm ownership, adding an extra layer of security.

These steps protect both individual users and the platform, ensuring a secure and reliable experience.

Partnership with Secure KYC Providers​

Hello Clever partners with reputable, secure KYC providers to deliver a seamless and safe verification experience. Our KYC providers are industry leaders, equipped with the latest security protocols to handle sensitive information responsibly and securely.

  • Data Encryption and Privacy: All data shared with our KYC providers is encrypted, protecting your information during and after the verification process.
  • Rigorous Compliance Standards: Our KYC partners comply with global regulatory standards, ensuring that our verification processes meet industry best practices and local regulatory requirements.
  • Continuous Monitoring and Security Audits: Our partners undergo regular security audits and continuous monitoring to detect any vulnerabilities and address them proactively, safeguarding user information.

By partnering with top-tier KYC providers, Hello Clever ensures that our verification processes are secure, compliant, and respectful of user privacy.

How the KYC Process Benefits You​

Completing the KYC process provides a safer experience for users on Hello Clever’s platform. Here’s how our KYC process adds value:

  • Increased Account Security: Verified accounts are less susceptible to fraudulent activity, giving you confidence that your funds and information are protected.
  • Regulatory Compliance: KYC verification ensures that Hello Clever complies with financial regulations, safeguarding both our users and our platform.
  • Reduced Fraud and Misuse: Verifying each user helps us detect and prevent suspicious activities, providing a safe and reliable environment for all users.

Through the KYC process, Hello Clever builds a secure, trusted platform that prioritises your safety and peace of mind.

For questions about the KYC process or assistance with verification, please contact our support team. We’re here to guide you through the process and ensure that your experience with Hello Clever is secure and seamless.