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How We Handle Business, Transaction, and Consumer Data

At Hello Clever, we prioritise the security, privacy, and sovereignty of every piece of data entrusted to us, from business information to transaction details and consumer data. As a global fintech provider, we recognise the importance of complying with data sovereignty laws across different regions and using data responsibly, particularly in applications of AI and ML. Our approach to data handling is built on stringent security protocols, adherence to compliance standards, and a commitment to transparency and ethics in data-driven product innovation.

This page explains how we manage different types of data, the measures we put in place to ensure they remain secure and compliant, and how we use data responsibly for AI and ML research.

1. Business Data Management​

We handle business data with the utmost care, ensuring that sensitive information about your company and operations is stored securely and accessed only by authorised personnel.

Collection and Use of Business Data​

  • Purpose-Driven Collection: We collect only the business information necessary for account creation, service delivery, and compliance, ensuring minimal data exposure.
  • Data Encryption: All business data is encrypted both in transit and at rest, so sensitive information remains secure across all stages of processing.
  • Access Control: We implement strict role-based access control, allowing only authorised personnel to access your business data. Access is logged and monitored to prevent unauthorised use.

Compliance and Transparency​

  • SOC 2 Compliance: Our data management processes meet SOC 2 standards, ensuring that your business data is protected under robust security and privacy protocols.
  • Regular Audits: We conduct regular internal and third-party audits to verify that our data handling practices remain in line with industry standards.
  • Transparency: Businesses can request access to their data handling and security logs, allowing full visibility into how their data is managed within Hello Clever’s systems.

By adhering to these standards, Hello Clever provides a secure and transparent environment for all business data.

2. Transaction Data Management​

Transaction data is highly sensitive, and we have rigorous systems in place to ensure every transaction is processed accurately, securely, and in compliance with industry standards.

Secure Transaction Processing​

  • End-to-End Encryption: Every transaction is encrypted from the moment it is initiated to the point of confirmation, preventing unauthorised interception.
  • Tokenisation: For added security, we use tokenisation to replace sensitive transaction details with a unique identifier, ensuring that original data remains inaccessible to unauthorised parties.
  • Multi-Layer Authentication: We employ multi-layer authentication for transaction verification, adding a second level of protection to safeguard transaction data from fraud and unauthorised access.

Real-Time Fraud Monitoring​

  • Rule-Based and Machine Learning Detection: Our fraud detection system combines rule-based and machine learning techniques to identify unusual transaction patterns in real time.
  • Automated Blocking and Compliance Review: High-risk transactions are automatically blocked, while others are sent to our compliance team for review. This ensures a balance between security and uninterrupted service.
  • Partnership with Flagright: Through our partnership with Flagright, we enhance our transaction monitoring capabilities, providing real-time insights and improved fraud detection.

By employing these robust practices, Hello Clever ensures that every transaction is processed with the highest level of security and accuracy.

3. Consumer Data Privacy, Protection, and Sovereignty​

Protecting consumer data is one of our top priorities. We comply with global data privacy regulations and data sovereignty laws, ensuring that personal information is managed responsibly, securely, and within the legal requirements of each region.

Consumer Data Collection and Use​

  • Data Minimisation: We collect only the consumer data necessary to process transactions and deliver services, minimising exposure to sensitive information.
  • Explicit Consent: For any data that we may use beyond essential transaction purposes, we seek explicit consent from the consumer, ensuring complete transparency and control over their data.
  • Privacy by Design: Our systems are designed with privacy as a core principle, ensuring that consumer data remains secure throughout all stages of processing.

Secure Storage and Access Control​

  • Encryption and Storage: All consumer data is encrypted and stored on secure servers that comply with industry standards, ensuring data remains confidential and protected.
  • Controlled Access: Access to consumer data is restricted to authorised personnel only, with role-based access controls and audit logs to track any data interactions.
  • Anonymisation: For analytics and reporting, we anonymise consumer data to prevent exposure of identifiable information, ensuring that insights can be gathered without compromising consumer privacy.

Compliance with Global Privacy and Data Sovereignty Standards​

As a global fintech provider, Hello Clever is committed to meeting the requirements of not only privacy regulations but also data sovereignty laws. We ensure data is stored and processed within the jurisdictional boundaries required by local legislation.

  • Global Data Compliance: We ensure that all consumer data is managed in line with the latest data protection regulations, respecting consumer rights to access, rectification, and erasure.
  • Data Sovereignty: In line with data sovereignty laws, we store data within the appropriate regional data centres to comply with jurisdictional requirements. For instance, data collected from EU customers is stored in EU-based data centres, while Australian data is stored within Australia.
  • Data Subject Requests: Consumers can request access to their data, and we provide prompt responses to any data modification or deletion requests, aligning with GDPR, CCPA, and regional privacy laws.
  • Regular Privacy Audits: Our privacy practices are regularly reviewed to ensure they remain compliant with evolving regulations and best practices in data protection.

Through these practices, Hello Clever ensures that consumer data is handled with the utmost care, compliance, and respect for regional legal requirements.

4. Responsible Use of Data for AI, ML, and Product Research​

At Hello Clever, we believe in the responsible, transparent, and ethical use of data for AI, ML, and product research. We recognise the transformative power of AI and machine learning and are committed to using these technologies to enhance our services while maintaining our commitment to data privacy and consumer rights.

How We Use Data for AI and ML​

  • Data Anonymisation: All data used for AI and ML models is anonymised, ensuring that personally identifiable information (PII) is not included in model training or analysis.
  • Consent-Driven: Any data used for machine learning and product development that goes beyond essential services is handled with explicit consent from consumers, aligning with privacy expectations and regulatory standards.
  • Fair and Bias-Free Models: We implement strict standards to detect and reduce bias within our AI models, ensuring that our services remain fair and equitable for all consumers.

Transparent and Ethical Product Research​

  • Clear Communication: We believe in transparency, communicating clearly with our users about how their data may be used to improve our services.
  • Continuous Monitoring: Our AI and ML models are monitored and regularly evaluated to ensure they meet ethical standards and deliver value without compromising user trust.
  • Feedback-Driven Development: We prioritise feedback from users and stakeholders in our product research, ensuring that our innovations align with the needs and expectations of our users.

Benefits for Merchants​

Hello Clever’s responsible AI and ML practices translate into improved fraud detection, personalised services, and more accurate transaction processing, benefiting merchants with:

  • Enhanced Fraud Prevention: By using AI and ML to detect unusual patterns, we help reduce fraud and protect merchant revenue.
  • Improved Customer Insights: Anonymised data models provide valuable insights into consumer behaviour, enabling merchants to optimise their offerings without compromising consumer privacy.
  • Ethical Product Development: With our commitment to ethical AI practices, merchants can confidently partner with Hello Clever, knowing that we prioritise data privacy, compliance, and fairness in every innovation.

Our Commitment to Data Security, Sovereignty, and Responsible Innovation​

Our approach to handling business, transaction, and consumer data is grounded in security, privacy, compliance, and a commitment to responsible innovation. As a global fintech provider, Hello Clever is dedicated to respecting data sovereignty laws, using data responsibly for AI and ML applications, and ensuring that all data handling practices are ethical and transparent.

Ongoing Security and Compliance Efforts​

  • Regular Training: Our team undergoes regular training on data security, privacy practices, data sovereignty requirements, and responsible AI practices to stay up to date with the latest regulations and technologies.
  • Continuous Improvement: We are committed to enhancing our security infrastructure, data handling processes, and AI practices to maintain compliance and exceed industry standards.
  • Customer Support: Our support team is available to answer questions about our data handling practices, helping you understand how your data is protected, stored, and used responsibly.

By choosing Hello Clever, you’re partnering with a provider that values and protects your data, respects data sovereignty laws, and embraces ethical AI practices. Together, we build trust with customers, maintain regulatory compliance, and foster responsible innovation.

For more information on our data handling practices or to discuss your specific data security needs, feel free to reach out to our support team. We’re here to ensure that every aspect of your data with Hello Clever is handled securely, responsibly, and in compliance with the highest standards.