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Payment Gateway Security at Hello Clever

At Hello Clever, security is a top priority. Our payment gateway is designed with multiple layers of protection to ensure that every transaction is safe, reliable, and compliant with data privacy standards. From secure customer account management and HTTPS protocols to rigorous data privacy practices, secure server-to-server integration, and additional protections through Cloudflare and Azure Security Centre, Hello Clever’s payment gateway security keeps your business and customer information protected.

Here’s an overview of how we maintain a secure payment environment and the security practices we use to protect your data.

Customer Account Security: Sign Up and Sign In​

Hello Clever’s payment gateway ensures secure access for every customer account. Our account security protocols make it easy for users to create and access their accounts while keeping their information safe.

  • One-Time Password (OTP) Authentication: During sign-in, we use OTPs sent directly to the customer’s phone, ensuring that only verified users can access their accounts securely without the need for a static password.
  • Account Access Monitoring: Our system monitors account access activity to detect and prevent any unusual or suspicious behaviour, enhancing account security without interrupting the customer experience.

With OTP authentication, Hello Clever makes signing in simple and secure, providing customers with a secure method to access their accounts.

HTTPS Protocol: Securing Data Transmission​

To keep all data transmissions secure, Hello Clever uses HTTPS (Hypertext Transfer Protocol Secure). HTTPS encrypts the communication between customers, businesses, and our servers, protecting sensitive information during every transaction.

  • SSL/TLS Encryption: Our payment gateway uses SSL/TLS encryption, ensuring that data exchanged between users and our servers remains private and secure.
  • Protection Against Man-in-the-Middle Attacks: HTTPS helps prevent unauthorised parties from intercepting or altering data, protecting against common threats such as man-in-the-middle attacks.
  • Browser Verification: Customers can verify that their connection to Hello Clever is secure by looking for the HTTPS lock icon in their browser, providing additional peace of mind during transactions.

By using HTTPS, Hello Clever ensures that all data shared across the platform is transmitted securely, keeping sensitive information safe from interception.

Secure Server-to-Server Integration with Protected Keys​

For businesses using server-to-server integration, Hello Clever provides an additional layer of security through the use of protected keys. These secure API keys are essential for establishing safe communication between servers, ensuring that each request is authenticated and protected from unauthorised access.

  • API Key Protection: Hello Clever generates unique API keys that are securely stored and accessible only to authorised applications, ensuring each request is legitimate.
  • Encrypted Key Transmission: During server-to-server communication, all API keys are encrypted, preventing them from being intercepted by unauthorised parties.
  • Access Control and Monitoring: We apply strict access controls and continuously monitor server-to-server communications, blocking any suspicious activity to prevent misuse of API keys.

This secure integration approach ensures that your server-to-server transactions remain safe, accurate, and protected from unauthorised access.

Data Privacy and Sovereignty: Protecting Customer Information​

Data privacy is essential to our payment gateway’s security framework. At Hello Clever, we are committed to safeguarding customer data and ensuring compliance with data privacy regulations.

  • Data Privacy Compliance: Hello Clever follows global data privacy regulations, including GDPR and CCPA, to ensure that customer information is handled responsibly and in line with industry standards.
  • Data Sovereignty: We store data in accordance with local regulations, meaning that data collected from customers in specific regions is stored within those regions where required by law.
  • Access Controls: We apply strict access controls to limit who can view or interact with sensitive data, ensuring that customer information is only accessible by authorised personnel.

These data privacy practices ensure that Hello Clever’s payment gateway remains compliant and that customer information is protected according to the highest standards.

Penetration Testing: Validating Security Resilience​

Hello Clever undergoes regular penetration testing to identify and address potential security vulnerabilities. Penetration testing allows us to proactively strengthen our security framework, ensuring that the platform remains resilient against threats.

  • Comprehensive Testing: We conduct thorough penetration tests to evaluate our system’s defences against a wide range of potential threats, from data breaches to unauthorised access attempts.
  • Regular Assessments: Our security team performs routine testing and updates to ensure that the payment gateway meets the latest security standards and remains secure against evolving risks.
  • Report Availability: Businesses interested in learning more about our penetration testing process can reach out to Hello Clever’s support team to request a report, providing transparency and reassurance about our security practices.

With regular penetration testing, Hello Clever continually validates the strength of our security measures, protecting your business and customer data.

Additional Protection with Cloudflare and Azure Security Centre​

To further enhance the security of our payment gateway, Hello Clever leverages Cloudflare and Azure Security Centre as additional layers of protection, providing network security, threat detection, and performance optimisation.

  • Cloudflare Protection: Cloudflare helps to secure our platform against Distributed Denial-of-Service (DDoS) attacks, SQL injection, and other common web vulnerabilities. With Cloudflare, Hello Clever benefits from an added layer of security that monitors and blocks potential threats in real-time, ensuring uninterrupted access and protection for our users.
  • Azure Security Centre: Azure Security Centre monitors Hello Clever’s infrastructure for potential security threats, using advanced threat detection and automated alerts to identify risks before they impact operations. By continuously scanning our systems, Azure Security Centre helps us maintain a secure environment and respond to emerging security risks.

With Cloudflare and Azure Security Centre in place, Hello Clever’s payment gateway is equipped with industry-leading tools to detect, block, and respond to threats proactively, ensuring our platform remains secure and resilient.

Summary: Secure Transactions with Hello Clever’s Payment Gateway​

Hello Clever’s payment gateway security practices combine advanced technologies and industry best practices to ensure secure, reliable transactions:

  • Secure Customer Account Access: Simple, secure sign-up and sign-in processes with OTP authentication help keep customer accounts safe.
  • Encrypted HTTPS Protocol: SSL/TLS encryption protects data in transit, keeping it secure during every transaction.
  • Secure Server-to-Server Integration: Protected API keys ensure secure server communication and prevent unauthorised access.
  • Robust Data Privacy Practices: Compliance with data privacy regulations and strict access controls protect customer information and ensure data sovereignty.
  • Regular Penetration Testing: Routine security assessments identify and resolve vulnerabilities, reinforcing our platform’s resilience against threats.
  • Additional Security Layers with Cloudflare and Azure Security Centre: Continuous monitoring, DDoS protection, and real-time threat detection enhance our overall security framework.

With Hello Clever’s secure payment gateway, businesses and customers can enjoy fast, seamless transactions with confidence. To learn more about how our security practices can benefit your business, reach out to our support team or visit our Getting Started Guide for more information.