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Utilities & Telecommunications

In the utilities and telecommunications industries, creating a seamless experience for repeat payments and building customer loyalty are essential for improving customer satisfaction and retention. Hello Clever’s instant cashback, flexible payment options, top-up credits, and upsell opportunities provide utilities and telecom providers with tools to incentivise on-time payments, encourage additional purchases, and foster long-term relationships. Here’s how Hello Clever can enhance the experience for utilities and telecommunications services.

Drive On-Time and Automatic Payments with Cashback Incentives​

Ensuring on-time and consistent payments is crucial for utilities and telecom providers. Hello Clever allows you to offer instant cashback for repeat payments, encouraging customers to stay current on their bills and making the payment experience more rewarding.

Encourage Timely Payments

Offering cashback for payments made before the due date motivates customers to pay on time, reducing late payments and improving cash flow.

  • Incentivise Automatic Payments: Provide a cashback reward for setting up automatic payments, which ensures consistent revenue and reduces administrative overhead for missed or late payments.
  • Reward High-Value or Long-Term Contracts: Offer cashback on higher-value bills or for customers with long-term contracts, incentivising them to continue their services and building loyalty.

Flexible Payment Options and Instant Rewards for Top-Up Credits​

Hello Clever’s flexible payment options make it easy for customers to pay for utility and telecom services, including top-up credits for prepaid accounts. By offering instant cashback on these payments, customers enjoy a more convenient and rewarding experience.

  • Top-Up Credit Incentives: Offer cashback on prepaid top-ups for telecom data, electricity, or gas credits, making it more appealing for customers to keep their accounts fully funded.
  • Reduce Payment Friction: With support for both bank transfers and card payments, customers can choose their preferred method for top-ups, simplifying the transaction experience.
  • Ease of Use for Regular Payments: For repeat payments, customers enjoy a streamlined process with cashback incentives, rewarding their loyalty and encouraging on-time payments.

Increase Engagement with Targeted Upsell Opportunities​

Hello Clever’s cashback campaigns enable utilities and telecom providers to create targeted upsell promotions, encouraging customers to explore additional services and upgrades. These promotions can be tailored to specific services, seasonal demands, or customer needs, helping to increase revenue and engagement.

Expand Customer Offerings

Targeted upsell promotions, such as premium plans or seasonal services, can drive customer engagement and increase revenue per user.

  • Upsell Premium Plans or Data Packages: Provide cashback for customers who upgrade to premium plans, such as higher data limits or unlimited energy options, encouraging them to explore higher-value services.
  • Promote Seasonal or Time-Limited Services: Use cashback incentives to promote seasonal or time-limited offers, like energy-saving plans in winter or extra data bundles for the holidays.

Build Loyalty with Rewards for Long-Term and High-Value Customers​

Hello Clever’s cashback and loyalty rewards are ideal for utilities and telecom providers looking to strengthen relationships with customers and reduce churn. By offering rewards for repeat payments and long-term engagements, you can encourage customers to remain loyal to your service.

  • Loyalty Rewards for Long-Term Customers: Offer cashback on repeat payments for customers who have been with your service for multiple years, making them feel appreciated and less likely to switch providers.
  • Encourage Higher-Tier Plans with Cashback: Reward customers with cashback for moving to premium plans, such as unlimited data or green energy programs, incentivising them to upgrade and stay with your service.
  • Incentivise Referrals to Grow Your Customer Base: Create a referral program that offers cashback for customers who bring friends or family to your service, helping to expand your audience and increase brand loyalty.

Key Benefits of Hello Clever for Utilities and Telecommunications​

Hello Clever provides utilities and telecom providers with tools to increase customer satisfaction, streamline payments, and foster long-term relationships:

  • Encourage Consistent Repeat Payments: Instant cashback incentives motivate on-time and automatic payments, making the process easier for customers and ensuring reliable revenue.
  • Flexible and Seamless Payment Options: Multiple payment methods allow customers to choose their preferred way to pay, reducing friction and enhancing convenience.
  • Increased Engagement with Top-Up Credits and Upsells: Cashback incentives on top-ups and targeted upsell promotions encourage customers to explore additional services and maintain engagement.