Retrieve the current status of a bank payment request. This endpoint allows you to check the status of a specific payment, helping you track its progress and outcome. The possible statuses are as follows:
pending: The customer has not yet made the requested payment.
received: The payment has been successfully completed by the customer.
expired: The payment request has expired due to the time limit.
return_pending: A refund (either full or partial) has been requested on this payment.
return_received: The refund has been successfully transferred back to the original payer.
return_expired: The refund request expired after 10 days without being completed.
return_rejected: The refund failed due to an issue with the destination account, and Hello Clever will not retry the transaction.
To retrieve the status, you must provide either a unique id or both bsb and account_number. If both id and bsb with account_number are provided, id will be prioritised.
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This agreement specifies the transaction structure, including payment limits, agreement type, and callback details for status notifications.\n\nAvailable payment methods:\n\n- `pay_id`: Use PayID as the payment method, which can be an email, phone number, or Australian Business Number (ABN). This provides a secure and streamlined payment option using a unique identifier.\n- `bsb`: Use BSB (Bank-State-Branch) and account number as the payment method, which is suitable for direct bank transfers within Australia.\n\nThe endpoint also supports merchant callback configurations to notify merchants of status changes in the payment agreement.\n","deprecated":null,"version":null,"openapi":"/api/openapi/v1-reference.yaml post /v1/pay_to/payment_agreement","href":"/api/aud-payto/create-payment-agreement"},{"title":"Amend Payment Agreement","deprecated":null,"version":null,"openapi":"/api/openapi/v1-reference.yaml post /v1/pay_to/payment_agreement/amendment","href":"/api/aud-payto/amend-payment-agreement"},{"title":"Change Payment Agreement Status","deprecated":null,"version":null,"openapi":"/api/openapi/v1-reference.yaml post /v1/pay_to/payment_agreement/change_status","href":"/api/aud-payto/change-payment-agreement-status"},{"title":"Get Payment Agreement 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Payout","deprecated":null,"version":null,"openapi":"/api/openapi/v1-reference.yaml post /v1/payouts/cancel_scheduled","href":"/api/aud-payout/cancel-scheduled-payout"},{"title":"Get Payout Detail","deprecated":null,"version":null,"openapi":"/api/openapi/v1-reference.yaml get /v1/payouts/detail","href":"/api/aud-payout/get-payout-detail"},{"title":"Create KYC for Beneficiary","deprecated":null,"version":null,"openapi":"/api/openapi/v1-reference.yaml post /v1/payouts/create_kyc","href":"/api/aud-payout/create-kyc-for-beneficiary"}]},{"group":"Cashback","pages":[{"title":"Get Cashback Campaign List","deprecated":null,"version":null,"openapi":"/api/openapi/cashback-reference.yaml get /v2/cashbacks/campaigns","href":"/api/cashback/get-cashback-campaign-list"},{"title":"Get Campaign Configurations","deprecated":null,"version":null,"openapi":"/api/openapi/cashback-reference.yaml get /v2/cashbacks/configuration_campaign","href":"/api/cashback/get-campaign-configurations"},{"title":"Activate User's Cashback Account","deprecated":null,"version":null,"openapi":"/api/openapi/cashback-reference.yaml post /v2/cashbacks/activate","href":"/api/cashback/activate-users-cashback-account"},{"title":"Initiate Cashback Delivery","deprecated":null,"version":null,"openapi":"/api/openapi/cashback-reference.yaml post /v2/cashbacks/deliver","href":"/api/cashback/initiate-cashback-delivery"},{"title":"Initiate Cashback Withdrawal","deprecated":null,"version":null,"openapi":"/api/openapi/cashback-reference.yaml post /v2/cashbacks/withdraw","href":"/api/cashback/initiate-cashback-withdrawal"},{"title":"Get User List","deprecated":null,"version":null,"openapi":"/api/openapi/cashback-reference.yaml get /v2/cashbacks/users","href":"/api/cashback/get-user-list"}]}]},{"group":"v2 (Multi-Currency)","icon":"money-bill-1-wave","pages":[{"title":"Multi-Currency Payment API","sidebarTitle":"Introduction","href":"/api/v2/introduction"},{"title":"Multi-Currency Payin API Reference","href":"/api/v2/payin"},{"title":"Multi-Currency Payout API Reference","href":"/api/v2/payout"},{"title":"Balance API Reference","href":"/api/v2/balance"},{"group":"Balance","pages":[{"title":"Get Balance Details V2","deprecated":null,"version":null,"openapi":"/api/openapi/v2-reference.yaml get /v2/balances/detail","href":"/api/balance/get-balance-details-v2"},{"title":"Get Balance History V2","deprecated":null,"version":null,"openapi":"/api/openapi/v2-reference.yaml get /v2/balances/history","href":"/api/balance/get-balance-history-v2"}]},{"group":"Payin Methods","pages":[{"title":"Get Payin Methods","deprecated":null,"version":null,"openapi":"/api/openapi/v2-reference.yaml get /v2/payins/payin_methods","href":"/api/payin-methods/get-payin-methods"},{"title":"Get Payin’s Required Fields","deprecated":null,"version":null,"sidebarTitle":"Get payins required fields","openapi":"/api/openapi/v2-reference.yaml get 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Details","deprecated":null,"version":null,"openapi":"/api/openapi/v2-reference.yaml get /v2/payins/detail","href":"/api/payin/get-payin-details"},{"title":"Payin Request Simulation","deprecated":null,"version":null,"openapi":"/api/openapi/v2-reference.yaml post /v2/payins/simulate","href":"/api/payin/payin-request-simulation"},{"title":"Refund Payin","deprecated":null,"version":null,"openapi":"/api/openapi/v2-reference.yaml post /v2/payins/refund","href":"/api/payin/refund-payin"},{"title":"Cancel Payin","deprecated":null,"version":null,"openapi":"/api/openapi/v2-reference.yaml post /v2/payins/cancel","href":"/api/payin/cancel-payin"}]},{"group":"Mobile Money","pages":[{"title":"Authorizing an OTP transaction","deprecated":null,"version":null,"openapi":"/api/openapi/v2-reference.yaml post /v2/payins/confirm_otp","href":"/api/mobile-money/authorizing-an-otp-transaction"},{"title":"Resend OTP","deprecated":null,"version":null,"openapi":"/api/openapi/v2-reference.yaml post /v2/payins/resend_otp","href":"/api/mobile-money/resend-otp"},{"title":"Authorizing an STK transaction(Sandbox only)","deprecated":null,"version":null,"openapi":"/api/openapi/v2-reference.yaml post /v2/payins/authorize_stk","href":"/api/mobile-money/authorizing-an-stk-transactionsandbox-only"},{"title":"Resend STK (Sim toolkit)","deprecated":null,"version":null,"openapi":"/api/openapi/v2-reference.yaml post /v2/payins/resend_stk","href":"/api/mobile-money/resend-stk-sim-toolkit"}]},{"group":"VA Bank Transfer","pages":[{"title":"Authorising OTP transaction","deprecated":null,"version":null,"openapi":"/api/openapi/v2-reference.yaml post /v2/payins/bank/confirm_otp","href":"/api/va-bank-transfer/authorising-otp-transaction"},{"title":"Revoke Virtual Account","deprecated":null,"version":null,"openapi":"/api/openapi/v2-reference.yaml delete /v2/payins/bank/virtual_account","href":"/api/va-bank-transfer/revoke-virtual-account"}]},{"group":"Payout Methods","pages":[{"title":"Get Payout Methods","deprecated":null,"version":null,"openapi":"/api/openapi/v2-reference.yaml get /v2/payouts/payout_methods","href":"/api/payout-methods/get-payout-methods"},{"title":"Get Payout Required Fields","deprecated":null,"version":null,"openapi":"/api/openapi/v2-reference.yaml get /v2/payouts/payout_method/params","href":"/api/payout-methods/get-payout-required-fields"}]},{"group":"Payout","pages":[{"title":"Create a Payout","deprecated":null,"version":null,"openapi":"/api/openapi/v2-reference.yaml post /v2/payouts","href":"/api/payout/create-a-payout"},{"title":"Get Payout Requests in a Period of Time","deprecated":null,"version":null,"openapi":"/api/openapi/v2-reference.yaml get /v2/payouts/all","href":"/api/payout/get-payout-requests-in-a-period-of-time"},{"title":"Get Payout Details","deprecated":null,"version":null,"openapi":"/api/openapi/v2-reference.yaml get /v2/payouts/detail","href":"/api/payout/get-payout-details"},{"title":"Payout 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Time","deprecated":null,"version":null,"openapi":"/api/openapi/v2-reference.yaml get /v2/customers/all","href":"/api/customer/get-customer-requests-in-a-period-of-time"},{"title":"Get Customer Details","deprecated":null,"version":null,"openapi":"/api/openapi/v2-reference.yaml get /v2/customers/detail","href":"/api/customer/get-customer-details"}]},{"group":"Contact","pages":[{"title":"Create Contact","deprecated":null,"version":null,"openapi":"/api/openapi/v2-reference.yaml post /v2/contacts","href":"/api/contact/create-contact"},{"title":"Submit KYC","deprecated":null,"version":null,"openapi":"/api/openapi/v2-reference.yaml post /v2/contacts/submit_kyc","href":"/api/contact/submit-kyc"},{"title":"Generate Share Token Using Sumsub API","deprecated":null,"version":null,"openapi":"/api/openapi/v2-reference.yaml post /resources/accessTokens/shareToken","href":"/api/contact/generate-share-token-using-sumsub-api"},{"title":"Submit KYC With Token","deprecated":null,"version":null,"openapi":"/api/openapi/v2-reference.yaml post /v2/contacts/share_token","href":"/api/contact/submit-kyc-with-token"},{"title":"Resend Contact Verification","deprecated":null,"version":null,"openapi":"/api/openapi/v2-reference.yaml post /v2/contacts/resend_verification","href":"/api/contact/resend-contact-verification"},{"title":"Update Contact (Deprecated)","deprecated":true,"version":null,"openapi":"/api/openapi/v2-reference.yaml put /v2/contact/update_info","href":"/api/contact/update-contact-deprecated"},{"title":"Get Contact Requests in a Period of Time","deprecated":null,"version":null,"openapi":"/api/openapi/v2-reference.yaml get /v2/contacts/all","href":"/api/contact/get-contact-requests-in-a-period-of-time"},{"title":"Get Contact Details","deprecated":null,"version":null,"openapi":"/api/openapi/v2-reference.yaml get /v2/contacts/detail","href":"/api/contact/get-contact-details"},{"title":"Delete Contact (Deprecated)","deprecated":true,"version":null,"openapi":"/api/openapi/v2-reference.yaml delete /v2/contacts/delete","href":"/api/contact/delete-contact-deprecated"}]},{"group":"Bank Lookup (VND only)","pages":[{"title":"Lookup via QR Content","deprecated":null,"version":null,"openapi":"/api/openapi/v2-reference.yaml post /v2/banks/lookup/qr_content","href":"/api/bank-lookup-vnd-only/lookup-via-qr-content"},{"title":"Lookup via QR Image","deprecated":null,"version":null,"openapi":"/api/openapi/v2-reference.yaml post /v2/banks/lookup/qr_image","href":"/api/bank-lookup-vnd-only/lookup-via-qr-image"}]}]},{"group":"Payment Gateway 3","icon":"globe","pages":[{"title":"Payment Gateway 3 API","sidebarTitle":"Introduction","href":"/api/v3/introduction"},{"group":"PayIn","pages":[{"title":"Get PayIn methods","deprecated":null,"version":null,"openapi":"/api/openapi/v3-reference.yaml get /v3/payin_methods","href":"/api/gateway3/payin/get-payin-methods"},{"title":"List PayIns","deprecated":null,"version":null,"openapi":"/api/openapi/v3-reference.yaml get /v3/payin_links","href":"/api/gateway3/payin/list-payins"},{"title":"Create PayIn","deprecated":null,"version":null,"openapi":"/api/openapi/v3-reference.yaml post /v3/payin_links","href":"/api/gateway3/payin/create-payin"},{"title":"Get PayIn details","deprecated":null,"version":null,"openapi":"/api/openapi/v3-reference.yaml get /v3/payin_links/{uuid}","href":"/api/gateway3/payin/get-payin-details"},{"title":"Refund Payin","deprecated":null,"version":null,"openapi":"/api/openapi/v3-reference.yaml post /v3/payin_links/refund","href":"/api/gateway3/payin/refund-payin"}]}]}]},{"group":"Card API","icon":"credit-card","pages":[{"title":"Card Payment API Overview","sidebarTitle":"Overview","href":"/api/card/overview"},{"title":"Card JavaScript SDK integration","sidebarTitle":"SDK integration","href":"/api/card/sdk-integration"},{"group":"Cards","pages":[{"title":"Create Payment via Card Information (S2S)","deprecated":null,"version":null,"openapi":"/api/openapi/card-reference.yaml post /v2/cards/charges","href":"/api/cards/create-payment-via-card-information-s2s"},{"title":"Create Payment via Tokenisation","deprecated":null,"version":null,"openapi":"/api/openapi/card-reference.yaml post /v2/cards/create_payment","href":"/api/cards/create-payment-via-tokenisation"},{"title":"Capture Payment","deprecated":null,"version":null,"openapi":"/api/openapi/card-reference.yaml post /v2/cards/capture_payment","href":"/api/cards/capture-payment"},{"title":"Void Payment","deprecated":null,"version":null,"openapi":"/api/openapi/card-reference.yaml post /v2/cards/void_payment","href":"/api/cards/void-payment"},{"title":"Refund Payment","deprecated":null,"version":null,"openapi":"/api/openapi/card-reference.yaml post /v2/cards/refund_payment","href":"/api/cards/refund-payment"},{"title":"Delete Token","deprecated":null,"version":null,"openapi":"/api/openapi/card-reference.yaml delete /v2/cards/{token_id}","href":"/api/cards/delete-token"},{"title":"List Payment","deprecated":null,"version":null,"openapi":"/api/openapi/card-reference.yaml get /v2/cards/payments","href":"/api/cards/list-payment"},{"title":"Detail Payment","deprecated":null,"version":null,"openapi":"/api/openapi/card-reference.yaml get /v2/cards/payments/{uuid}","href":"/api/cards/detail-payment"}]}]},{"group":"Cashback API","icon":"gift","pages":[{"title":"Cashback API Overview","sidebarTitle":"Overview","href":"/api/cashback/overview"},{"group":"Cashback","pages":[{"title":"Get Cashback Campaign List","deprecated":null,"version":null,"openapi":"/api/openapi/cashback-reference.yaml get /v2/cashbacks/campaigns","href":"/api/cashback/get-cashback-campaign-list"},{"title":"Get Campaign Configurations","deprecated":null,"version":null,"openapi":"/api/openapi/cashback-reference.yaml get /v2/cashbacks/configuration_campaign","href":"/api/cashback/get-campaign-configurations"},{"title":"Activate User's Cashback Account","deprecated":null,"version":null,"openapi":"/api/openapi/cashback-reference.yaml post /v2/cashbacks/activate","href":"/api/cashback/activate-users-cashback-account"},{"title":"Initiate Cashback Delivery","deprecated":null,"version":null,"openapi":"/api/openapi/cashback-reference.yaml post /v2/cashbacks/deliver","href":"/api/cashback/initiate-cashback-delivery"},{"title":"Initiate Cashback Withdrawal","deprecated":null,"version":null,"openapi":"/api/openapi/cashback-reference.yaml post /v2/cashbacks/withdraw","href":"/api/cashback/initiate-cashback-withdrawal"},{"title":"Get User List","deprecated":null,"version":null,"openapi":"/api/openapi/cashback-reference.yaml get /v2/cashbacks/users","href":"/api/cashback/get-user-list"}]}]},{"group":"Reporting API","icon":"file-lines","pages":[{"title":"Reporting API Overview","sidebarTitle":"Overview","href":"/api/reporting/overview"},{"title":"Settlement Reporting","sidebarTitle":"Settlement","href":"/api/reporting/settlement"},{"group":"Reporting","pages":[{"title":"Get Settlement Reports","deprecated":null,"version":null,"openapi":"/api/openapi/reporting-reference.yaml get /v2/reports/settlements","href":"/api/reporting/get-settlement-reports"}]}]}]},{"tab":"Release Notes","pages":[{"title":"Release Notes","href":"/release-notes"}]}]},{"language":"ja","banner":{"content":"現在ご覧いただいているのは、新しい Hello Clever ドキュメントサイトです。旧ドキュメントは [legacy-docs.helloclever.co](https://legacy-docs.helloclever.co) をご覧ください。","dismissible":true},"navbar":{"links":[{"href":"https://support.helloclever.co/merchant-knowledge-base","label":"サポート"}],"primary":{"type":"button","label":"Merchant Portal","href":"https://merchant.helloclever.co"}},"tabs":[{"tab":"ホーム","icon":"house","pages":[{"title":"ホーム","href":"/ja"}]},{"tab":"はじめに","pages":[{"title":"はじめに","href":"/ja/getting-started/overview"}]},{"tab":"プラットフォーム概要","pages":[{"title":"プラットフォーム概要","href":"/ja/platform-overview/overview"}]},{"tab":"開発者リファレンス","pages":[{"title":"開発者リファレンス","href":"/ja/integrations/choosing-integration"}]},{"tab":"API リファレンス","groups":[{"group":"基本","icon":"book-open","pages":[{"title":"Hello Clever API の概要","sidebarTitle":"概要","href":"/ja/api/overview"},{"title":"Hello Clever API の認証","sidebarTitle":"認証","href":"/ja/api/authentication"},{"title":"Webhook:リアルタイムの決済通知","sidebarTitle":"Webhook","href":"/ja/api/webhooks"}]},{"group":"決済 API","icon":"money-bill-transfer","pages":[{"group":"v1 (AUD)","icon":"money-bill-wave","pages":[{"title":"AUD 向け決済 API","sidebarTitle":"はじめに","href":"/ja/api/v1/introduction"},{"title":"AUD 残高 API リファレンス","href":"/ja/api/v1/balance"},{"title":"入金シミュレーション API リファレンス","sidebarTitle":"入金シミュレーション","href":"/ja/api/v1/simulate-deposit"},{"group":"Balance","pages":[{"title":"Get Balance Details","deprecated":null,"version":null,"openapi":"/api/openapi/v1-reference.yaml get /v1/balances/detail","href":"/api/balance/get-balance-details"},{"title":"Get Balance History","deprecated":null,"version":null,"openapi":"/api/openapi/v1-reference.yaml get /v1/balances/history","href":"/api/balance/get-balance-history"}]},{"group":"Payment Gateway","pages":[{"title":"Generate Access Token","deprecated":null,"version":null,"openapi":"/api/openapi/v1-reference.yaml get /v1/payment_gateways/access_token","href":"/api/payment-gateway/generate-access-token"},{"title":"Create Payment Gateway Link","deprecated":null,"version":null,"openapi":"/api/openapi/v1-reference.yaml post /v1/payment_gateways/create_payment","href":"/api/payment-gateway/create-payment-gateway-link"}]},{"group":"AUD PayID","pages":[{"title":"Create One-Time PayID","deprecated":null,"version":null,"openapi":"/api/openapi/v1-reference.yaml post /v1/merchants/create_payment","href":"/api/aud-payid/create-one-time-payid"},{"title":"Create Static PayID","deprecated":null,"version":null,"openapi":"/api/openapi/v1-reference.yaml post /v1/customers/create_static_open_payid","href":"/api/aud-payid/create-static-payid"},{"title":"Get PayID Status","deprecated":null,"version":null,"openapi":"/api/openapi/v1-reference.yaml get /v1/payment_requests/status","href":"/api/aud-payid/get-payid-status"},{"title":"Get Static PayID List","deprecated":null,"version":null,"openapi":"/api/openapi/v1-reference.yaml get /v1/customers/get_static_open_payids","href":"/api/aud-payid/get-static-payid-list"},{"title":"Refund Payment","deprecated":null,"version":null,"openapi":"/api/openapi/v1-reference.yaml post /v1/payment_requests/refund","href":"/api/aud-payid/refund-payment"},{"title":"Cancel a PayID","deprecated":null,"version":null,"openapi":"/api/openapi/v1-reference.yaml post /v1/payment_requests/cancel_payid","href":"/api/aud-payid/cancel-a-payid"},{"title":"Get Payment Request List","deprecated":null,"version":null,"openapi":"/api/openapi/v1-reference.yaml get /v1/payment_requests","href":"/api/aud-payid/get-payment-request-list"},{"title":"Get Payment Request Statistics","deprecated":null,"version":null,"openapi":"/api/openapi/v1-reference.yaml get /v1/payment_requests/count","href":"/api/aud-payid/get-payment-request-statistics"}]},{"group":"AUD BSB/Account Number","pages":[{"title":"Create BSB/Account Number Payment","deprecated":null,"version":null,"openapi":"/api/openapi/v1-reference.yaml post /v1/merchants/create_bank_payment","href":"/api/aud-bsbaccount-number/create-bsbaccount-number-payment"},{"title":"Get Payment Request List","description":"Retrieve a list of bank payment requests within a specified time period, up to a maximum of 1 year. This endpoint enables you to track and manage transactions by querying records based on a start (`from_date`) and end date (`to_date`). For queries beyond the 1-year limit, please contact our support team for assistance.\n\nPagination is supported, with up to 20 records returned per page, allowing you to browse through large datasets efficiently.\n","deprecated":null,"version":null,"openapi":"/api/openapi/v1-reference.yaml get /v1/payment_requests/bank_payments","href":"/api/aud-bsbaccount-number/get-payment-request-list"},{"title":"Get Payment Request Status","deprecated":null,"version":null,"openapi":"/api/openapi/v1-reference.yaml get /v1/payment_requests/bank_payments_status","href":"/api/aud-bsbaccount-number/get-payment-request-status"}]},{"group":"AUD PayTo","pages":[{"title":"Create Payment Agreement","description":"Create a payment agreement that enables recurring or one-time payments between merchants and payers. This agreement specifies the transaction structure, including payment limits, agreement type, and callback details for status notifications.\n\nAvailable payment methods:\n\n- `pay_id`: Use PayID as the payment method, which can be an email, phone number, or Australian Business Number (ABN). This provides a secure and streamlined payment option using a unique identifier.\n- `bsb`: Use BSB (Bank-State-Branch) and account number as the payment method, which is suitable for direct bank transfers within Australia.\n\nThe endpoint also supports merchant callback configurations to notify merchants of status changes in the payment agreement.\n","deprecated":null,"version":null,"openapi":"/api/openapi/v1-reference.yaml post /v1/pay_to/payment_agreement","href":"/api/aud-payto/create-payment-agreement"},{"title":"Amend Payment Agreement","deprecated":null,"version":null,"openapi":"/api/openapi/v1-reference.yaml post /v1/pay_to/payment_agreement/amendment","href":"/api/aud-payto/amend-payment-agreement"},{"title":"Change Payment Agreement Status","deprecated":null,"version":null,"openapi":"/api/openapi/v1-reference.yaml post /v1/pay_to/payment_agreement/change_status","href":"/api/aud-payto/change-payment-agreement-status"},{"title":"Get Payment Agreement 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