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Migrating from Direct Debit Arrangements (DDR)

Hello Clever offers DDR migrations to PayTo as agreements to our customers. To enable this feature, please raise a support ticket to [email protected] or get in touch with your Hello Clever Account Manager.

You will need to supply us with all Bulk Electronic Clearing System (BECS) identifier(s) associated to the DDRs to be migrated, and we will assign this to your account's client configuration.

Once configured, the migration can be done simply by creating a payment agreement and specifying the payer's bank account details and the payee's BECS ID.

There is a 5 business days grace period after the migration, where transactions cannot be initiated. An attempt to initiate payment before the end of the grace period will be rejected.